Last Updated: 21 January 2026

Privacy Policy

This Privacy Policy explains how The Locksmith ("we", "us", or "our"), based in Bristol, UK, collects, uses, protects, and discloses your personal information when you use our services or interact with our website. The Locksmith is committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The Locksmith is a professional locksmith service operating in Bristol, UK. Our contact details are: * Business Name: The Locksmith * Address: 1 Victoria St, Redcliffe, Bristol UK BS1 6AA * Email: alomeproma@gmail.com

Information We Collect

We collect various types of information to provide you with our locksmith services. This may include:

Personal Information You Provide Voluntarily

When you contact The Locksmith, whether through our website's contact forms, by telephone, or in person, you may provide us with personal information, including: * Contact Details: Your full name, address (including the property where services are required), email address, and telephone number. * Service Details: Information about the locksmith issue you are experiencing, property access details, and specific requirements for the service. * Payment Information: If you make a payment for our services, we may collect payment card details or other financial information. This information is processed securely by our chosen payment partners. * Communications: Records of your correspondence with us, including enquiries, feedback, or complaints.

Information Collected Automatically

When you visit our website, we may automatically collect certain non-personal information through cookies and similar tracking technologies. This includes: * Technical Information: Your IP address, browser type and version, operating system, and device type. * Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and referring URLs.

How We Use Your Information

The Locksmith uses your personal information for the following purposes:

* To Provide Locksmith Services: To schedule appointments, attend call-outs, provide quotes, perform locksmith services at your requested location, and complete work. * Communication: To contact you regarding your service requests, confirm appointments, provide updates on our arrival time, and respond to your enquiries, feedback, or complaints. * Invoicing and Payment Processing: To process payments for services rendered and issue invoices. * Internal Record-Keeping: For administrative purposes, including managing our customer database and operational logs. * Service Improvement: To understand how our services are used and to improve the quality and efficiency of The Locksmith's offerings. * Legal and Regulatory Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements. * Marketing (with consent): If you have provided your explicit consent, we may occasionally send you promotional information about new services or special offers from The Locksmith that we think you may find interesting. You can withdraw this consent at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

* Contractual Necessity: Processing is necessary for the performance of a contract for locksmith services with you, or to take steps at your request before entering into such a contract. * Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests. This includes improving our services, managing our business, and detecting fraud. * Legal Obligation: Processing is necessary for compliance with a legal obligation to which The Locksmith is subject. * Consent: Where you have given explicit consent for us to process your data for a specific purpose (e.g., marketing). You have the right to withdraw this consent at any time.

Data Protection and Security

The Locksmith is committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. This includes: * Using secure servers and encrypted connections for data transmission where appropriate. * Restricting access to your personal information to authorised personnel only. * Regularly reviewing our security measures.

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted to our website; any transmission is at your own risk.

Third-Party Services

To provide our services efficiently, The Locksmith may share your information with trusted third-party service providers who assist us in operating our business and delivering services. These may include:

* Payment Processors: Companies that securely handle payment transactions when you pay for our services (e.g., card readers, online payment gateways). We do not store full payment card details on our servers. * IT Support and Hosting Providers: Companies that provide technical support and host our website and data securely. * Analytics Services: We use Google Analytics to help us understand how visitors use our website. This service collects anonymous data about website usage (e.g., pages visited, time on site). This information is aggregated and does not identify individual users. * Legal or Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

The Locksmith will never sell, distribute, or lease your personal information to third parties for their direct marketing purposes without your explicit permission. We only share data necessary for the third party to perform their specific functions and ensure they are contractually obliged to protect your data in line with UK GDPR.

Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. A cookie is a small file placed on your computer's hard drive that helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We use the following types of cookies: * Strictly Necessary Cookies: These are essential for the operation of our website, enabling core functionalities like security and network management. * Analytical/Performance Cookies: These cookies (e.g., from Google Analytics) allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works. * Functionality Cookies: These are used to recognise you when you return to our website, enabling us to personalise our content for you and remember your preferences.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on how to control cookies, check your browser's help function or visit www.allaboutcookies.org.

Data Retention Periods

The Locksmith will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typically, this means we will keep your data for the duration of our business relationship and for a reasonable period afterwards to enable us to respond to enquiries, maintain business records, and comply with legal obligations (e.g., tax and accounting purposes usually require retention for 6-7 years).

Upon expiry of the retention period, your personal information will be securely deleted or anonymised.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

* Right to Be Informed: You have the right to be informed about how your personal data is being processed, which is what this Privacy Policy aims to do. * Right of Access: You have the right to request a copy of the personal information we hold about you. * Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. * Right to Erasure (Right to Be Forgotten): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing (e.g., if the data is no longer necessary for the purpose for which it was collected). * Right to Restrict Processing: You have the right to request that we temporarily halt the processing of your personal data under certain conditions (e.g., if you are disputing the accuracy of the data). * Right to Data Portability: You have the right to request that we transfer your personal data to another organisation or directly to you, in a structured, commonly used, machine-readable format. * Right to Object: You have the right to object to us processing your personal data where we are relying on legitimate interests as our legal basis (unless we can demonstrate compelling legitimate grounds for the processing that override your interests). * Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you. The Locksmith does not currently engage in such activities. * Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Third-Party Websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Changes to This Privacy Policy

The Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your rights regarding your personal data, please contact us:

* Email: alomeproma@gmail.com * Address: The Locksmith, 1 Victoria St, Redcliffe, Bristol UK BS1 6AA

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data protection rights have been infringed. ICO website: www.ico.org.uk